rg66 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how rg66 collects, uses, and protects your information.
Introduction and Scope
rg66 is a trusted online entertainment platform offering casino games and sports betting services for users in Bangladesh. This Privacy Policy ("Policy") applies to the rg66 website rg66.cam and all of its services.
By creating an account, logging in, or using our services on this platform, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.
rg66 uses SSL encryption technology to keep all your information secure. Your personal and financial information is never sold or leased to third parties.
In this Policy, "we", "us", or "rg66" refers to the authority operating the rg66.cam platform. "You" or "user" refers to any person who visits our website or uses our services.
What Kind of Information Do We Collect?
rg66 collects various types of information to run its services smoothly, ensure security, and improve the user experience. The types of information collected are described in detail below:
A. Personal Identity Information
During account registration and identity verification, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number (linked to bKash, Nagad, Rocket, or Upay transactions)
- National ID card or passport number (where applicable)
B. Financial Transaction Information
The following information is stored to process deposits and withdrawals:
- Payment method details (bKash, Nagad, Rocket, or Upay number)
- Transaction amount and date
- Withdrawal request history
- Wallet balance and bonus information
Please note that we do not store any full bank card numbers or CVV codes. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.
C. Technical and Device Information
When you visit our website, the following technical information may be collected automatically:
- IP address and approximate geographic location
- Browser type and version
- Device type (mobile, tablet, or desktop)
- Operating system details
- Cookie and session information
- Pages visited, links clicked, and time spent
D. Support and Communication Information
When you contact us via our 24/7 live chat support or email, the content of that conversation, the description of the issue, and the resolution history are stored.
Use of Collected Information
rg66 uses collected information only for lawful and specific purposes. We will never use your information for any other purpose without your consent.
- Completing account registration, identity verification, and login processes
- Processing deposit and withdrawal transactions and providing promotions including the welcome bonus (120% on first deposit up to ৳20,000)
- Ensuring cashback benefits from Bronze to Platinum under the VIP program
- Maintaining platform security and preventing fraudulent activity
- Providing 24/7 support service in Bengali
- Improving service quality and personalising the user experience
- Meeting applicable legal obligations
- Identifying and resolving technical issues on the platform
We may send you important account-related notifications and relevant offer information to your email. You can unsubscribe from marketing messages at any time.
Sharing Information with Third Parties
rg66 does not sell, lease, or commercially transfer your personal information to any third party. However, specific information may be shared in the following limited circumstances:
A. Service Partners
Our payment processing partners (bKash, Nagad, Rocket, Upay) will receive only the minimum information necessary to complete transactions. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.
B. Legal Obligations
We may be required to disclose certain information based on a court order, direction from a regulatory authority, or legal necessity. In such cases, we will provide only as much information as is required.
C. Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance by email.
D. Game Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt may access specific session information to ensure safe and fair gaming. This information is never linked to personal identity information.
Cookies and Tracking Technology
rg66 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.
Types and Purpose of Cookies
- Essential Cookies: Essential for maintaining login sessions, ensuring security, and running the platform's core functions.
- Functional Cookies: Used to remember your preferred language, theme, and other settings.
- Analytics Cookies: Help improve service quality by analysing site usage patterns.
- Marketing Cookies: Used to display relevant offers and promotions, which you can turn off.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some services to not function properly.
Information Security Measures
The security of your personal and financial information is our highest priority. As a secure and reliable platform, rg66 applies the following security measures:
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption, ensuring bank-level security.
Firewall Protection
An advanced firewall system protects our servers from unauthorised access and cyber attacks.
Identity Verification
Identity verification during account access and large withdrawals helps prevent fraud.
Security Audits
Through regular security audits and vulnerability testing, we maintain up-to-date protection at all times.
Information Retention Period
rg66 retains your personal information only for as long as necessary. The following policies are generally followed:
- Information on active accounts is retained for the entire period the account remains active.
- Even after an account is closed, transaction records may be retained for a specific period due to legal and regulatory obligations.
- Cookie and session information is generally retained for a short period.
- Information relevant to legal claims or dispute resolution may be retained for a longer period.
After the retention period ends, information is securely deleted or anonymised so that your identity can no longer be identified.
Your Rights
As a user of rg66, you have the following rights regarding your own information. To exercise these rights, please contact our support team.
A. Right to Access Information
You may request a copy of your personal information stored with us at any time. We are obligated to provide it within a reasonable time.
B. Right to Correct Information
If any of your information is incorrect or incomplete, you may request that it be corrected. Identity verification may be required to change key details such as name, email, or mobile number.
C. Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete some information due to legal obligations.
D. Right to Object to Processing
You may object to your information being used for marketing purposes. In such cases, we will immediately stop marketing communications.
E. Right to Data Portability
You have the right to request that your information be provided in a standard, machine-readable format.
Protection of Minors
rg66 strictly operates for those aged 21 and above only. We never intentionally collect information from any person under the age of 21.
Age verification is mandatory during account registration. If we become aware that information from a minor has been collected, that account will be immediately closed and all related information will be deleted.
If parents believe their minor child has registered on our platform, please contact [email protected] immediately.
Changes to the Policy
rg66 reserves the right to update or change this Privacy Policy as needed. This Policy may change due to service improvements, legal changes, or business requirements.
For any significant changes, we will:
- Send a notification to your registered email address
- Display a notice on the website's main page
- State the date of the updated policy
Continuing to use our services after any changes will be considered as your agreement to the terms of the new policy. We therefore recommend reviewing this policy regularly.
Applicable Law and Dispute Resolution
This Privacy Policy is prepared in accordance with applicable international data protection standards. Any dispute or complaint related to data protection will first be addressed through our support team.
If you have a complaint about any matter that is not resolved through the support team, you may follow the applicable legal process. We are always committed to reasonable and cooperative assistance.
Have a Question About Privacy?
Our 24/7 support team is always ready for any questions or concerns about this Privacy Policy. Contact us via live chat in Bengali or by email.
For more information, please also visit our About Us and Terms and Conditions pages.